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Orders placed on ESKIMO Jewelry generally take 2 days to process. This period is called the lead time and it is not included in the total delivery period. Whenever you place an order, you will receive a confirmation mail with the product and payment overview. After the lead time, the product will be shipped out from our jeweler. For regular shipping the shipping period usually takes 5 business days to arrive, depending on your location. Customers who wish to receive their product earlier can place an order with our 'DHL Express' shipping method, which usually delivers in 2 business days.
At ESKIMO Jewelry, we check all products thoroughly to prevent from delivering faulty items. If by any chance you receive a faulty product, contact us as soon as possible, but always within 7 days of receiving the items, and we will make sure to find a fitting solution for you. Please provide pictures of the defect when contacting us.
If you would like to follow your order, please contact us via email, Facebook Messenger or Instagram, and provide us with your last name and order number.
Feel free to contact us if you have any questions regarding your order.